Returns & Exchanges

At Regent Coffee, we strive for perfection in every roast, but we understand that sometimes things aren't quite right. If you are not completely satisfied with your purchase, we offer a straightforward return process to ensure your morning brew remains exceptional.

Return Process

• 1.
  Contact Support

  Email our customer service team within 14 days of receiving your order with your order number and the reason for your return.

• 2.
  Verify Eligibility

  Ensure that non-perishable items are in original packaging; for roasted coffee, please provide feedback on the flavor profile so we can suggest a better match.

• 3.
  Pack and Ship

  Securely package your items and use the provided prepaid shipping label or your preferred carrier to send the product back to our roastery.

• 4.
  Receive Refund or Credit

  Once we receive and inspect your return, we will issue a full refund to your original payment method or provide store credit within 5-7 business days.